Terms of Service

These Terms of Service create a legal agreement between you and Alohalook. By using our site or making a purchase, you accept these terms in full. The platform that powers our online store is provided by Shopify Inc., enabling us to offer our products and services to you.

What You Agree To

You confirm that you have reached the age of majority in your state or province of residence. If you are of the age of majority and have minor dependents, you must have obtained consent from a parent or legal guardian for them to use this site. Your use of the Service must not violate any laws in your jurisdiction, including copyright laws. You are strictly prohibited from transmitting worms, viruses, or any other malicious code of a destructive nature. Any breach of these Terms will result in the immediate termination of your access to the Service.

You must provide current, complete, and accurate purchase and account information for all transactions. You are also responsible for promptly updating your account details—including your email address, credit card numbers, and expiration dates—to ensure transactions can be processed and we can communicate with you effectively. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, its use, or access to it, without our express prior written permission.

Your use of the Service is also subject to a list of prohibited activities. You may not use the site or its content:

  • For any unlawful purpose, or to solicit others to participate in unlawful acts.
  • To violate any international, federal, provincial, state, or local laws, regulations, or ordinances.
  • To infringe upon our intellectual property rights or the rights of others.
  • To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
  • To submit false or misleading information.
  • To upload or transmit viruses or other malicious code that could affect the functionality or operation of the Service, any related website, or the Internet.
  • To collect or track the personal information of others.
  • To spam, phish, pharm, pretext, spider, crawl, or scrape.
  • For any obscene or immoral purpose.
  • To interfere with or circumvent the security features of the Service, any related website, or the Internet.

Violating any of these prohibited uses can lead to the termination of your access to the Service.

How We Manage Our Service

Information on this site is provided for general informational purposes only. We are not responsible if the information is inaccurate, incomplete, or outdated. Any reliance you place on such material is at your own risk. This site may contain historical information, which is not current and is provided for reference only. We have no obligation to update any information on our site.

Prices for our products can change without notice. The Service itself, or any part of it, may be modified or discontinued at any time without notice. We are not liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

When you submit comments, creative ideas, suggestions, or other materials to us—whether online, by email, or otherwise—we may, without restriction, edit, copy, publish, distribute, and otherwise use them in any medium. We are under no obligation to maintain confidentiality, provide compensation, or respond to any submissions. Your comments must not violate any third-party rights or contain libelous, unlawful, or obscene material, or any computer virus. You are solely responsible for the accuracy and legality of your comments.

We may correct any errors, inaccuracies, or omissions on the site, and we can cancel orders if necessary, at any time without prior notice, even after an order has been submitted. We have no obligation to update or clarify information in the Service, except as required by law.

Product and Order Specifics

Certain products may be available exclusively online and in limited quantities. They are subject to return or exchange only according to our Return Policy. We can limit sales of our products to any person, geographic region, or jurisdiction on a case-by-case basis. All product descriptions and pricing are subject to change at any time without notice. Any offer for a product or service made on this site is void where prohibited by law.

We may refuse, limit, or cancel any order you place. This includes orders that appear to be from dealers, resellers, or distributors. Restrictions may apply to quantities purchased per person, per household, or per order, including orders using the same customer account, credit card, or billing/shipping address. If we modify or cancel an order, we may attempt to notify you using the email or phone number you provided.

All listed prices on the website exclude applicable taxes. After you submit an order, applicable taxes—ranging from 0% to 30%—may be charged based on your country and region of delivery. Tax applicability and rates are determined solely by local tax authorities and reflected automatically at checkout. Below are indicative tax rates for certain countries and regions for reference only. Actual tax rates applied at checkout may vary depending on local regulations, specific product classifications, and real-time calculation logic. Rates are subject to change without notice.

  • Albania 20.00%
  • Armenia 20.00%
  • Austria 20.00%
  • Australia 10.00%
  • Azerbaijan 18.00%
  • Belgium 21.00%
  • Bulgaria 20.00%
  • Canada 5.00%
  • Switzerland 7.70%
  • Cyprus 19.00%
  • Czech 21.00%
  • Germany 19.00%
  • Denmark 25.00%
  • Estonia 20.00%
  • Spain 21.00%
  • Finland 24.00%
  • France 20.00%
  • U.K 20.00%
  • Georgia 18.00%
  • Greece 24.00%
  • Croatia 25.00%
  • Hungary 27.00%
  • Ireland 23.00%
  • Iceland 24.00%
  • Italy 22.00%
  • Jersey 5.00%
  • Liechtenstein 7.70%
  • Lithuania 21.00%
  • Luxembourg 17.00%
  • Latvia 21.00%
  • Monaco 20.00%
  • Moldova 20.00%
  • North Macedonia 18.00%
  • Malta 18.00%
  • Netherlands 21.00%
  • Norway 25.00%
  • Poland 23.00%
  • Portugal 23.00%
  • Romania 19.00%
  • Serbia 20.00%
  • Russia 20.00%
  • Sweden 25.00%
  • Slovenia 22.00%
  • Slovakia 20.00%
  • America 0% - 25%
  • Kosovo 18.00%

Third-Party Services and Content

We may provide access to third-party tools, which are offered strictly “as is” and “as available,” without any warranties, representations, or conditions, and without endorsement. We bear no liability for your use of these optional third-party tools. Any use of them is at your own risk and discretion, and you should review the relevant third-party provider’s terms.

Our Service may include materials, links, or content from third parties. We are not responsible for examining or evaluating the content or accuracy of these third-party sites, and we disclaim all liability for any harm or damages arising from your use of third-party websites, products, or services. Please review the third party’s policies carefully before engaging in any transaction. Complaints or questions about third-party products should be directed to the third party.

Legal Boundaries and Resolution

Your use of the Service is at your sole risk. The Service and all products delivered through it are provided “as is” and “as available,” without any express or implied warranties, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement. We do not guarantee that the Service will be uninterrupted, timely, secure, or error-free.

Alohalook, its directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors will not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages—including lost profits, lost revenue, lost savings, loss of data, or replacement costs—arising from your use of the Service or any products procured through it. This limitation applies even if we were advised of the possibility of such damages. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability in such jurisdictions is limited to the fullest extent permitted by law.

You agree to indemnify, defend, and hold harmless Alohalook and its parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to your breach of these Terms or your violation of any law or third-party rights.

Your non-credit-card content may be transmitted unencrypted and may involve transfers over various networks and changes to meet technical requirements. Credit card information is always encrypted during transmission over networks. Your personal information is governed by our Privacy Policy.

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforceable to the fullest extent permitted by law, and the unenforceable portion will be deemed severed. This will not affect the validity of the remaining provisions. These Terms, together with any policies or operating rules posted by us, constitute the entire agreement between you and us, superseding any prior agreements. Ambiguities in interpretation will not be construed against the drafting party.

These Terms are effective until terminated by either you or us. You can terminate them by ceasing to use our site. If you fail to comply with any term, we may terminate this agreement immediately without notice, and you will remain liable for all amounts due up to the termination date. The obligations and liabilities accrued prior to termination will survive termination.

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of HK.

Contact and Updates

We may update, change, or replace any part of these Terms by posting updates on our website. It is your responsibility to check this page periodically for changes. Your continued use of the site following any changes means you accept those changes. For any questions about these terms, contact us at [email protected].