Shipping & Delivery

Your Immediate Responsibilities: Order Accuracy & Cancellation

The moment you submit your order, it enters a binding processing stream. Selecting the correct model and color is entirely your responsibility, as the system does not permit modifications or cancellations once an order is placed. If you discover an error, you must contact us immediately. However, once our warehouse has begun processing, or if the order has already been packed or shipped, no changes or cancellations can be made. The window for intervention closes very quickly.

What We Handle: Processing & Dispatch

All orders are processed and shipped directly from our own warehouse. After your payment is confirmed, we move to dispatch the goods as quickly as possible. You should anticipate that processing times will be extended during holidays and sale seasons. Once your package leaves our facility, you will receive a shipping confirmation via email containing your tracking information. The final shipping cost is calculated based on the package weight and the delivery location.

Your Financial Responsibilities: Taxes, Duties & Bank Fees

For all international orders, you are the party responsible for any customs duties and taxes. When the parcel reaches its destination country, import taxes, duties, and related customs fees are determined and charged by the local customs office. Payment of these charges is the recipient's sole obligation and is not covered by Alohalook. For a detailed breakdown of these costs, you must contact your local customs office directly.

Our store displays prices in your local currency for browsing, but the transaction is finalized in US Dollars (USD) at checkout. All payments are processed in USD through Paypal or Stripe. If your credit card account operates in a currency other than USD, your bank may apply a different exchange rate and impose a foreign currency transaction fee. Alohalook is not responsible for these bank-determined charges. For clarification on these fees, please contact your bank.

Your Logistical Responsibilities: Tracking & Delivery

Once the shipment is en route, tracking the order and submitting all necessary requirements to the customs office or courier service becomes your sole responsibility. Failure to follow up or provide the required documentation can lead to the package being tagged as "return to sender" or resulting in an unsuccessful delivery. In such cases, Alohalook will not process a refund or replacement for free, and you may need to place a new order.

The final delivery is typically handled by your local post office or a local courier, often arriving with your regular mail. If you are not home, a notice card may be left to advise you on how to collect the package. Local customs authorities may also require additional documents and time to clear your package, which can delay the delivery.

Factors Beyond Our Control: Delays & Restrictions

Shipping timelines are subject to disruption from several external factors. These include public holidays, the specific destination country, adverse weather conditions, and the operational pace of international couriers. Alohalook is not liable for delays caused by these circumstances.

You are also responsible for verifying your local postal regulations for restricted items before placing an order. Alohalook cannot be held liable for any items that are not accepted into the destination country by local authorities.