Privacy Policy

At Alohalook, your privacy is integral to your shopping experience. This policy outlines the journey of your personal information from the moment you visit our site to the completion of your order and beyond, explaining how we act as a responsible steward of the data you entrust to us.

Data Journey Overview

Every interaction you have with our store generates a data footprint. We want you to understand exactly what we gather, why we gather it, and how it moves through our systems and those of our partners. The following sections trace that path, from the information you actively provide to the automated signals your browser sends, through to the final stages of storage and policy evolution.

Information You Actively Share

Engaging with our buying and selling process requires certain details to function. To complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we need you to provide personal information. This includes your name, address, and email address. By submitting these details for a specific purpose, you are giving us your implied consent to collect and use them solely for that reason. We view this as a direct and limited exchange necessary to fulfill your request.

Information Collected Automatically

Even as you browse, our store automatically receives your computer’s internet protocol (IP) address. This technical handshake helps us learn about your browser and operating system, allowing us to optimize your viewing experience and diagnose potential issues without any active input from you.

How Your Data Powers Your Purchase

The information you share is the engine behind your order. Once collected, your data is stored within the infrastructure of our e-commerce platform. Our store is hosted on Shopify, Inc., which provides the online platform that allows us to sell our products and services to you. Your data resides in Shopify’s data storage, databases, and the general Shopify application, where it is kept on a secure server behind a firewall.

When you finalize a payment, the handling of your financial details is treated with extreme care. If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card data. This data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction, and after that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Marketing and Communication Choices

Beyond the essential transactional messages, we may want to keep you informed about our store, new products, and other updates. This type of communication only happens with your explicit permission. If we ever ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no. You remain in control of this channel. If you have opted in and later change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at [email protected].

Our Technology Partners and Their Roles

A network of specialized third-party providers works behind the scenes to power our store. In general, these providers will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by them.

We also use analytical tools to understand our audience. Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at. This helps us improve the overall shopping experience.

It is also important to remember that our responsibility ends at our digital border. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Data Beyond Borders

In our connected world, data does not always stay in one place. Certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. We may also disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Safeguarding Your Information

Protecting your data is a core operational priority. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. When it comes to financial details, if you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Eligibility and Consent

Our site is designed for a specific audience. By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Policy Updates and Business Evolution

As Alohalook grows and evolves, this policy will adapt. We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. In the event of a merger or acquisition, your information will remain a protected asset, transferred only to ensure the continuity of our service to you. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.